FAB Travel Credit Card
Welcome Gift - Free Flight Ticket
Frequently Asked Questions (FAQs)
1. How Do I Claim My Free Flight?
Step 1: Click the unique link sent to your registered mobile number. This will open a PDF file.
Step 2: Visit https://bookmyfreeflight.com/ and enter the unique voucher code mentioned in the PDF.
Step 3: Follow the on-screen instructions to select your preferred travel destination and travel dates.
Step 4: You will receive an email from us (travel provider) containing the available flight options.
Step 5: Review the options and confirm your preferred flight by accepting the offer within 72 hours of receiving the email. Your e-ticket will then be issued.
2. Where can I fly?
The list of available destinations can be viewed below.
Available destinations depend on your departure city (Abu Dhabi or Dubai).
Not all destinations are available from both airports.
3. When can I travel?
Travel must be completed within 11 months from the voucher issue date, as most airlines only publish their schedules and fares up to 11 months in advance, which limits how far ahead bookings can be made.
· First possible travel date is 45 days after required details have been sent to booking partner. Example If you submit all required documents on 1 May 2026, your earliest possible departure date would be 15 June 2026. The 45-day period is included to ensure there is sufficient availability to offer flights on your chosen dates.
· Travel dates must be 30 days apart and in different months. Examples of valid dates would: 15 June 2026, 20 July 2026 and 25 August 2026. This ensures as pointed above there is sufficient availability.
· Black-out dates apply (e.g. Eid, Christmas, New Year etc.) and availability may be limited during school holidays, religious holidays, or major local events.
4. Can I book tickets for family and friends?
Yes, you can add up to three (3) additional paying passengers.
Important details:
· Additional passengers are charged at current market airfare at time of booking
· Prices include airline base fare + applicable taxes
· Payment must be made before tickets are issued
Airline extras (not included for any passenger):
· Checked baggage (not included in fare)
· Seat selection
· Cabin upgrades (e.g. Business Class)
· Priority boarding
· Meals (on certain airlines/fares)
These either:
· Most of these charges can be paid through the “Manage Your Booking” section of the airline you are flying with.
· Any cabin upgrades must be discussed before booking your flight.
· Contact customer service for advice on [email protected]
5. What is the minimum and maximum stay?
Minimum stay: 3 days
Maximum stay: 30 days
(Subject to airline schedule availability)
6. Can I give my free flight to someone else?
No. The voucher is personal and non‑transferable. Flights must be booked in the voucher holder’s name.
7. Can I exchange the voucher for cash?
The voucher cannot be exchanged for cash.
8. Can I choose my airline or flight times?
No.
Airline, routing, and flight times are selected by us (travel provider) based on availability.
9. How long do I have to redeem my voucher code before it expires?
You must use the voucher code and submit the required details within 60 days of receipt.
10. What ticket class is included?
Prices include airline base fare + applicable taxes for Economy class only.
If you wish to upgrade to a different class of travel (e.g., Business or First Class), this must be arranged before you book your flight. You can discuss upgrades with the customer service team at [email protected].
Any other extras can be paid for after your booking via the Manage My Booking portal.
11. What if I want to remove paying passengers later?
If you’d like to remove any paying passengers later, please accept the offer first and then contact [email protected].
Provide your voucher code, last name, and reason for contact either via the contact form or email. The travel provider will then book only the free flight, with no payment required.
12. Can I change or cancel my flight after booking?
No. Flights are non‑changeable and non‑refundable once booked.
In case the airline cancels or changes the flight booking:
We (travel provider) will inform you as soon as reasonably possible if the airline needs to make a significant change to your confirmed booking or to cancel them. We (travel provider) will liaise between you and the airline in relation to any alternative arrangements offered by the airline and support you through the rebooking process.
In case you want to make changes to the booking:
Any cancellation, upgrade or amendment request must be sent to us, by email to: [email protected].
Whilst we (travel provider) will try to assist, we cannot guarantee that the airline will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the airline of your Booking.
The Airline may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the booking and will normally increase closer to the date of departure). In addition, you must pay us (travel provider) an administration fee of AED 200 per booking for any amendments to bookings or for cancellations. We (travel provider) will notify you of the exact charges at the time of amendment or cancellation.
